Refunds are only fulfilled if items are spoiled, damaged, or were pre-paid and are no longer in stock.
Returns generally are not accepted unless items are spoiled or damaged.
Cancellations are accepted as long as item was not shipped.
For any questions or issues with your order, contact the store. Our preferred method is by phone 800-225-9337
cyoscontact at gmail dot com (NOTE: this email is not monitored on a regular basis, better to call. We're sorry for any inconvenience.)